Privacy Policy

Hi-Vis Group Privacy Policy

Group Policies

  1. Hi-Vis WHS policy (16th February 2017)
  2. Hi-Vis Quality policy (16th February 2017)
  3. Hi-Vis Environmental policy (16th February 2017)

Hunter Valley Signs Pty Limited ABN 14 001 097 356 trading as Hi-Vis Signs & Safety (Hi-Vis) is committed to protecting your information privacy.

This Privacy Policy protects your privacy in personal information about you which we may obtain when you seek to access and use our website. It does not apply to corporate information. Details of our information practices specific to particular services are provided when you request the service and may override this policy.

Information we obtain

We may obtain information:

When you first submit to us an application to use our website and obtain a user name and password;
when you knowingly give us information when applying for or purchase any goods or services on our website or contact us via our website;

Creation of cookies when you visit our website. A cookie is a small amount of information which is transferred to the hard drive of your computer and which can identify your web browser but not you. A cookie can collect and store information, but cannot interfere with your computer. Most cookies we use are "session cookies" that delete themselves at the end of your session. If you want to, you can disable your web browser from accepting cookies. If you do, you can still access our website, but not all services may be available.

Why we collect information

We collect information in order to:

Identify your security access to our website;
Record your placement of orders;
Respond to applications, purchase orders or queries;
Keep a record of our dealings with each other;
Develop a data profile to enable us to tailor goods and services to you and enhance the content of our website.

By giving us information, you consent to these uses. We will use personal information about you only:

As you consent; or
For purposes related to the reason you gave us the information for, and even then, only if you would reasonably expect us to use it.
We will not disclose any personal information about you, except to:

our related companies; or
our suppliers, as necessary to enable them to help us provide goods and services to you.

Credit Card Payments

Under no circumstances will your credit card information be given to any person, and will be used solely by Hi-Vis only for the specific purpose for which it was given. Customers receive a Tax Invoice with the delivery of their goods.

Credit card payments are processed using 128bit security encryption when communicating with our bank and are not stored on our servers after payment has been approved.

Customers receive a Tax Invoice electronically as a PDF file once their order has been approved.

Security and confidentiality

We have implemented procedures and installed equipment to safeguard the security and confidentiality of your information. When connected to our website to place orders, your order information is submitted to Hi-Vis via our secure web pages which utilise 128bit encryption. We continually review these arrangements to ensure we are doing all that is reasonably and technically feasible to protect your information, although we cannot guarantee that it is totally protected from hackers or misuse.

Access

If you believe any information we have obtained concerns you as an individual, you may request us for access to this information and, if we are reasonably able to do so, we will give you this access. If you want to access this information, please send your request to info@hivis.com.

If you believe our information about you as an individual is inaccurate or outdated or is misleading because it is incomplete and you wish to change this information, please send your request to info@hivis.com. We will then amend the information as you request, or give you reasons why not.

You need to be aware that this Privacy Policy does not apply:

To dealings with us except via our website or in respect of our website services; or
To corporate information that is not also about any identifiable person; or
If you access another website through a link from ours. In this case the privacy policy of the owner of the other website (if any) will apply."

Returns Policy

If for any reason, you are not happy with the items that you receive. Please phone Hi-Vis on 1300 857 500 and ask for instructions on returning your items. Please note that as many of the items that are ordered via our web site are personalised by the user, we cannot accept returns on these items unless the goods are faulty.

Shipping Policy

Any items ordered via our web site will be sent for manufacture in accordance with the agreement between Hi-Vis and the group that the person ordering the items belongs to. Ex-Stock and/or standard sign only orders are despatched within 48 hours. For Standard road and OH&S signs allow for 7 working day, from placement of order, to complete the manufacture of your signs.  More urgent delivery requirements may incur a surcharge above the quoted price. For Non Standard & Commercial signs allow for 10 to 14 working days, placement of order to complete the manufacture of your signs.  More urgent delivery requirements may incur a surcharge above the quoted price.

If an order is made up of multiple items, the order will not be shipped until all items are available for dispatch. If items are out of stock, a back order will be created and any available items will be shipped.

If you have any other questions regarding freight, please contact us on Tel. 1300 857 500 or Email: info@hivis.com.

Website Tax Policy

G.S.T is charged on all applicable items at the current rate of 10%